Refund Policy

Last updated: March 05, 2026

1. Overview

At Eliteedge International, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds, returns, and exchanges may be processed.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Defective Products: Products that are damaged, defective, or do not meet the specified quality standards.
• Wrong Products: Products that differ from what was ordered.
• Non-Delivery: Products that were not delivered within the agreed timeframe (subject to investigation).
• Order Cancellation: Orders cancelled before shipment may be eligible for a full refund.

3. Refund Request Process

3.1 Notification Period

To be eligible for a refund, you must notify us within 7 days of receiving the product or discovering the issue. For defective products, please report immediately upon receipt.

3.2 Required Information

When requesting a refund, please provide:

• Order number or invoice reference
• Product details and quantity
• Reason for refund request
• Photographs or evidence (for defective/damaged products)
• Your contact information

3.3 Return Authorization

All returns must be authorized by our customer service team before shipment. Please contact us to obtain a Return Authorization (RA) number. Products returned without authorization may not be processed.

4. Return Conditions

To be eligible for a refund, returned products must:

• Be in original packaging (when possible)
• Be unused and in original condition (unless defective)
• Include all original accessories and documentation
• Be returned within the specified timeframe
• Have a valid Return Authorization number

5. Refund Processing

5.1 Inspection

Upon receipt of returned products, we will inspect them to verify the condition and reason for return. This process typically takes 3-5 business days.

5.2 Refund Timeline

Once approved, refunds will be processed within 7-14 business days. The refund will be issued to the original payment method used for the purchase.

5.3 Refund Amount

The refund amount will include:

• Full product price (for defective/wrong products)
• Original shipping costs (if applicable and the return is due to our error)

Note: Return shipping costs are typically the responsibility of the customer, unless the return is due to our error.

6. Non-Refundable Items

The following items are generally not eligible for refund:

• Custom-made or personalized products (unless defective)
• Products damaged due to misuse or negligence
• Products returned after the specified timeframe
• Products without proper Return Authorization
• Products that have been used beyond normal inspection

7. Exchange Policy

We may offer product exchanges for:

• Wrong size or color (subject to availability)
• Defective products (replacement with same product)

Exchange requests must be made within 7 days of delivery and are subject to product availability.

8. International Orders

For international orders, refund and return policies may vary based on:

• Customs and import regulations
• Shipping costs and responsibilities
• Local laws and regulations

Please contact us for specific terms applicable to your location.

9. Cancellation Policy

Orders can be cancelled:

• Before Shipment: Full refund will be processed (may take 7-14 business days)
• After Shipment: Standard return and refund policy applies

To cancel an order, please contact us immediately with your order number.

10. Dispute Resolution

If you are not satisfied with our refund decision, please contact us to discuss your concerns. We are committed to finding a fair resolution. If a dispute cannot be resolved, it will be subject to the jurisdiction of courts in Jalgaon, Maharashtra, India.

11. Contact Us

For refund requests, returns, or any questions regarding this policy, please contact us: